Dubai’s RTA (Roads and Transport Authority), in collaboration with Keolis-MHI, completed a comprehensive plan to improve wayfinding signage across all the Dubai Metro Stations. This initiative was designed to make the metro users happy and increase their satisfaction level with the service provided, that way making the daily journey much smoother both on Dubai Tram and Metro.
Hassan Al Mutawa, the Director of Rail Operations at RTA’s Rail Agency, said: “This project is part of RTA’s strategy to enhance and develop Dubai’s public transport services through assessing and upgrading wayfinding signage across metro stations. The Rail Agency’s technical teams implemented a comprehensive plan to modernise wayfinding signage across all stations on the Red and Green lines. The plan aimed to make commuting easier and more seamless by facilitating passenger movement within the stations and helping them reach their destinations more quickly. As part of this plan, around 9000 wayfinding signs were installed and replaced, requiring approximately 11000 workhours.”
He explained, “the project included upgrading entry and exit signage and installing new signs at station entrances and exits, with exit signs now highlighted in bright yellow boxes to improve visibility. It also introduced clearer platform directional indicators and floor stickers to guide passengers towards the correct train lines, thereby improving passenger flow.”
He also added: “Out of RTA’s keenness to ensure the comfort of Women and Children Cabin users as well as Gold Class passengers, and to reduce unauthorised use of the cabins, prominent signage was installed, The previous floor markings were replaced with clear pink and gold boards labelled ‘Women and Children Cabin’ and ‘Gold Class Cabin’ to make them easier to identify.”
To ensure this harmony and consistency across all the guidance channels, both audio and visual, the updates also reflected in RTA’s smart systems, mobile applications, train audio announcements, platform announcements and on social media channels.
