As a guest or resident in the UAE, keeping an eye on your mobile balance is important—especially in a country where transport apps, payments and shopping, and hundreds of other services talk to your mobile phone.
One of the UAE’s two giant telecom providers (the other is Etisalat), DU offers a number of easy ways to check your mobile, data, and postpaid balances.
Here, we will be explaining all the ways to see your DU balance—for prepaid and postpaid subscribers, via short codes, apps, websites, and so on.
Who Is It For?
If:
• You are a DU prepaid or postpaid mobile subscriber.
• You wish to see your available credit or data.
• You do not know how to check DU balance without internet.
• You’re looking for DU app alternatives for checking usage.
What Is DU and Why Is Balance Tracking Important?
DU (Emirates Integrated Telecommunications Company) is one of the leading telecom providers in the UAE, offering mobile, broadband, and TV services.
Checking your DU balance regularly helps you:
- Avoid running out of talk time or data unexpectedly.
- Prevent additional charges or service interruptions.
- Keep track of how much data, minutes, or credit you’ve used.
- Pay bills in advance or top-up.
How Do I Check My DU Prepaid Balance?
If you are a DU prepaid customer, you can easily check your balance using various methods.
1. Using USSD Code
Fastest and simplest way without internet. Dial: *135# Then: Click the call button You will have a pop-up showing:
- Your credit balance available
- Line validity
- Any bonus minutes/data (if applicable)
Works on any mobile phone, no internet or smartphone needed.
2. Through DU App (DU UAE App)
Download the DU UAE app on Android or iOS to get a detailed breakdown.
- Download and install the app from your app store.
- Register or log in using your DU number.
- On the home screen, you’ll see:
- Main credit balance
- Data usage
- Balance remaining call minutes
- Recharge facility and validity period
Much more in use by those preferring a visual dashboard and alerts.
3. Send SMS to 1355
Blank SMS can be sent just to get your balance too.
- Text: send an empty SMS to 1355 You receive an auto SMS reply with the balance.
4. Using WhatsApp with DU Virtual Assistant
DU also has a WhatsApp chatbot that will answer your queries, such as balance inquiry.
- Save this number: +971 55 5678155
- Open WhatsApp and send “Hello”
- Select the balance inquiry option and proceed with the instructions
Ideal for those who would prefer chat-based services.
5. Check DU Balance Online (My Account Portal)
You can also try checking the DU site:
Visit: https://www.du.ae
- Click on “My Account” section.
- Register or login using your DU mobile number.
- Verify in-depth credit, data usage, and recharge information.
DU Postpaid Balance Check?
Postpaid customers must pay bills each month, but you may even check your usage and due amount.
1. DU App (DU UAE)
Just like in the prepaid case, the DU App gives you:
- Current usage (data, calls, SMS)
- Unbilled balance
- Due date
- Previous bill summary
- Payment options
2. DU USSD for Postpaid Users
There is a separate code for DU postpaid balance enquiry.
Dial: *135# Then choose the menu options to see postpaid usage and bills.
3. DU e-Bill or Online Account
Go to: https://myaccount.du.ae
Log in with your number or email and:
- See the last month’s bill
- Download detailed bills
- Pay bills securely online
Turn on e-billing and get your monthly usage by email.
4. DU Postpaid Usage Check via SMS
Send “balance” to 1355 to get current usage and bill details.
How to Check DU Data Balance (Mobile Internet)?
Prepaid or postpaid, DU has made it easy to check internet data through:
1. DU App
Shows:
- Total data available
- Used data
- Data available (in MB/GB)
- Validity or expiry date
2. USSD Code
Dial: *135# > Select “Data Balance” or check the on-screen menu.
3. Method
Text: “balance” to 1355
4. Online (My Account)
Go to: https://www.du.ae > Log in > View mobile data usage
DU Daily, Weekly, and Monthly Balance Checks
Here is a summary of balance check methods by your usual habit:
| Frequency | Recommended Method | Why |
|---|---|---|
| Number of Daily Users | USSD *135# | Fastest, no data required |
| Weekly Checkers | SMS to 1355 or WhatsApp Chatbot | Friendly and convenient interface |
| Monthly View | DU App or Online Account | Detailed usage summary + bill payment + history |
What If My DU Balance Check Isn’t Working?
Suppose your DU balance check is not working, then you should try out the following steps to ensure that you can check it out.
Try the following:
- Restart your mobile phone
- Mobile network is on (check)
- Double-check USSD codes are entered correctly
- Reinstall the DU app if not displaying
- Try another method (SMS, web)
If these fail, call DU Customer Support at 155 (within UAE) or +971 555 678155 (outside UAE)
DU Quick Balance Check Codes and Tools
| Service | Code / Method |
|---|---|
| DU prepaid balance | *135# or SMS to 1355 |
| DU postpaid use | *135# or send SMS “balance” to 1355 |
| Mobile data account | DU App or *135# |
| WhatsApp Assistant | +971 55 5678155 |
| Online Portal | www.du.ae |
| DU App | “DU UAE” on Play Store / App Store |
Frequently Asked Questions (FAQs)
Here are a few questions and queries that others have asked on the topic of DU balance check that might prove to be helpful for you.
Log in to your online DU account or via the DU App > Select “Recharge History” under billing.
Dial *135# > Choose “Offers” or open the DU App > Tap on “Internet Offers”
Yes, in case your DU SIM card is activated while roaming, use *135# or the DU App via Wi-Fi.
You will receive a low balance alert. DU also offers:
• Credit Advance (*108#)
• Data Boosters and Emergency Packs
Final Tips on Responsible DU Balance Management
- Turn on balance reminders in the DU app so that you do not get caught off guard anymore.
- Check your balance when traveling overseas or using data-hungry apps.
- Bill using postpaid or auto-recharge to keep things running smoothly.
- Monitor your monthly data/call usage and adjust your plan accordingly.
DU Balance Check
Whether you are a prepaid user monitoring daily expenditures or a postpaid user handling bills and data, DU provides every kind of balance inquiry option that is easy, instant, and trustworthy.
From traditional USSD codes to AI-powered WhatsApp conversations, you are never more than a tap or a dial away from your usage status.
Always take the time to check your DU balance every so often, so you are still in control of your mobile life and do not have any unforeseen issues.
